Refund / Replacement Policy

Our Commitment

At Serasmos & Co Solutions, we stand behind the quality of every product we ship. Because our juices are perishable and made fresh in small batches, we handle each concern on a case-by-case basis to make it right for you.

Eligible Issues

We offer replacements or refunds in the following situations:

• Product arrived damaged or leaking
• Product arrived spoiled due to a shipping or packaging failure on our end
• Incorrect item was shipped
• Product quality does not meet reasonable standards upon arrival

How to Request a Replacement or Refund

1. Contact us within 48 hours of receiving your order at info@serasmos.com
2. Include your order number and a brief description of the issue
3. Attach a photo of the product or packaging if the issue is damage-related

We will respond within 1–2 business days to resolve your concern.

Replacements

When feasible, we will ship a replacement of the affected product at no additional cost. Replacement availability depends on current stock and your location.

Refunds

If a replacement is not possible, we will issue a full or partial refund to your original payment method. Refunds are processed within 5–7 business days after approval.

Non-Eligible Returns

Because our products are perishable food items, we cannot accept returns of opened or consumed products due to personal taste preference. We encourage customers to start with a single bottle before ordering in bulk if you are trying a new flavor for the first time.

Spoilage Due to Customer Handling

Serasmos & Co Solutions is not responsible for spoilage resulting from failure to refrigerate the product after delivery, or from leaving a perishable package unattended for an extended time after delivery.

Contact Us

Questions about a recent order? Reach out at info@serasmos.com — we’re happy to help.